The airline industry is one of the most important industries in the world. In 2021, US airlines alone generated $193.58 billion in revenue. As an ever growing industry, one of the biggest challenges airlines have to face is differentiating themselves from their competition. While service differentiation is dominated by industry giants, price differentiation has become so competitive that airlines are barely able to go any lower than they already have. But how does one differentiate in an industry that is used as an example to explain red ocean markets to business students?

BHuman.ai offers a solution like no other. One that allows you to connect with your customers at a personal level, nurturing loyalty and trust, therefore creating long-lasting relationships. Our platform allows you to create personalized videos at scale by spending the time and effort it takes to create just one. Here are five ways you can use it to build and nurture your customer relations in the airline industry.

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1. Special Offers and Discounts

With BHuman.ai’s hyper-realistic personalized videos, you can inform every single one of your customers of upcoming sales and promotions via video message. With the help of video, you can instill a sense of urgency and create a feeling of importance, which in turn encourages purchase. 

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2. Thank You

You can thank your customers personally for choosing to fly with you, showing them that you sincerely appreciate their business. There is no better way of conveying appreciation than by showing them you took the time to thank them face-to-face. 

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3. Notifications and Reminders

Through our personalized videos, you can remind your customers of their upcoming flights individually, inform them of possible changes to their booked flights, share updates on their boarding process, etc.

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4. Customer Education

You can provide your customers with personalized education videos on varying topics, from how to complete the check-in procedure to in-flight safety. As video format has been proven to help people retain more information than written format, you will be able to win the hearts of your customers with your efforts towards customer success.

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5. Request Feedback

You can also utilize BHuman’s video solution to help further your customer aftercare efforts by personally asking your customers for feedback on your services. This is a great way to show them how committed you are to improving your work and providing your customers with great service.

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BHuman.ai

BHuman.ai is the ultimate platform for nurturing customer relationships by allowing you to personalize and humanize all aspects of your customer experience.

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Our platform allows you to create personalized videos at scale by spending the time and effort it takes to create just one. With BHuman.ai, you can address each and every one of your customers by name to explain your products and services, thank them for their purchase, ask for feedback, provide customer support, offer promotions, and wish them a happy birthday. The use cases are only limited by your imagination! 

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Sign up for our platform today to utilize quick and easy personalization at scale for free!

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To learn more about the other ways you can utilize BHuman.ai for your business, visit our site at BHuman.ai. You can also contact us at don@bhuman.ai and we will be happy to inspire you in all the ways you can use BHuman.ai to improve your business efforts.